Tenants who hire an condominium or area can keep away from one of the crucial prices that include homeownership, however one want they shouldn’t disregard is insurance coverage. While landlords can have protection of their very own (in all probability via the most efficient landlord insurance coverage firms), that protection received’t do renters a lot just right if their property are broken, destroyed, or stolen all through their apartment length.

Renters insurance coverage can come in useful if the tenant’s private assets is broken via hearth, smoke, leaking water, or different coated perils. Depending at the phrases of protection, it might also give protection to renters financially within the match that they’re accused of inflicting injury to the valuables themselves. For tenants who wish to recoup losses within the match their private assets is broken or stolen, that sense of safety may make the price of renters insurance coverage value it.

Lemonade, Inc. claims to supply a brand new emblem of renters insurance coverage—one who’s targeted fully at the electronic enjoy and pushed via the corporate’s AI-based platform. The corporate guarantees fast on-line enrollment, simple coverage control, and streamlined claims processes. Another primary promoting level is the corporate’s charitable donations, which can be made with shoppers’ unclaimed premiums.

How does Lemonade stack up in terms of renters insurance coverage? We reviewed the corporate’s claims, strengths, and attainable drawbacks to determine.

See extra of the most efficient renters insurance coverage firms.

Lemonade Review


Our Verdict: Lemonade gives a quick and handy option to get renters insurance coverage, with its user-friendly quote procedure and the power to shop for a coverage on-line. The corporate’s insurance coverage product is designed for electronic natives and people who find themselves extra at ease managing their insurance coverage on-line or in an app moderately than chatting with an agent. Its mobile-focused claims procedure may well be interesting to a more youthful crowd, but it surely has the prospective to alienate those that want a extra conventional strategy to submitting a declare. Rates can range relying at the coverage phrases decided on, however shoppers would possibly in finding that normal coverages prices may also be rather excessive until they decrease their coverage limits. The Lemonade Giveback program is a notable distinctive characteristic, regardless that, and it makes use of shoppers’ unclaimed premiums to fund donations to all kinds of nonprofit organizations.


  • Coverage space: 28 states and Washington, D.C.
  • Quote procedure: Online
  • Claims procedure: Online
  • Additional insurance policies: Auto, puppy, lifestyles
  • AM Best ranking: Unknown


  • Certified B Corp–qualified corporate with excessive social and environmental requirements
  • Unclaimed cash from shoppers’ premiums is donated to the charity of each and every buyer’s selection with the Lemonade Giveback program
  • Fast and handy on-line quote procedure
  • Some claims are paid out in an instant
  • Customers obtain alternative value protection


  • Limited protection space spanning 28 states and Washington, D.C.
  • Quote and declare methods are solely to be had on-line
  • Monthly prices may also be rather excessive

Lemonade Renters Insurance Review: Claims

Lemonade positions itself as a disruptive drive within the insurance coverage trade, drawing consideration to its distinctive trade fashion and dedication to social and environmental reasons. The corporate closely promotes its B-Corp certification and standing as a public receive advantages company. Lemonade additionally prides itself on offering a handy guide a rough and seamless buyer enjoy the usage of the newest generation—reminiscent of synthetic intelligence—to streamline quote and claims processes. Environmentally mindful tenants and electronic natives would possibly in finding those qualities interesting, but it surely’s necessary to imagine the overall enjoy when opting for a renters insurance coverage supplier. Coverage, prices, and availability want to issue into that call as neatly. By reviewing the benefits and attainable drawbacks of Lemonade renters insurance coverage, shoppers could make a extra knowledgeable choice about their insurance coverage wishes.

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About Lemonade

Lemonade is a digital-first insurance coverage corporate, offering apartment insurance coverage in addition to house owners, auto, puppy, and lifestyles insurance coverage to portions of the U.S. and Europe. Lemonade renters insurance coverage is recently to be had in 28 states and Washington, D.C., within the United States. Elsewhere on the planet, it’s to be had in France, Germany, and the Netherlands. Lemonade’s trade fashion is a bit of other when compared with many different insurance coverage firms. Rather than producing income from unclaimed premiums, the corporate fees a flat price on all paid premiums all over the yr. According to Lemonade, this trade fashion eliminates any added incentive to disclaim claims since the corporate does no longer benefit from unclaimed premiums.

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After the flat price is classed, Lemonade donates any closing cash to charitable organizations throughout the Lemonade Giveback program. When shoppers join a brand new coverage, they may be able to select which charity or nonprofit they wish to give a boost to. There are dozens of organizations to donate to, starting from the ACLU to UNICEF. Lemonade’s donations have frequently grown through the years as its trade has expanded. In 2021, the corporate donated greater than $2.3 million via Lemonade Giveback. The one exception is the corporate’s term-life product, which doesn’t take part on this program.

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Although Lemonade does no longer have native brokers or a national footprint, this is a totally approved insurance coverage corporate and underwrites its personal insurance policies. That being stated, the corporate does no longer recently grasp a ranking from the trade’s main credit standing company, AM Best, so it’s tricky to evaluate Lemonade’s monetary energy with any level of sure bet.

Customers’ Online Experience

Lemonade prioritizes the web enjoy over conventional face-to-face interactions on this area, supporting an end-to-end buyer enjoy this is fully electronic. Customers can get a renters insurance coverage quote on-line via Lemonade’s site via clicking the “Check Our Prices” button on the most sensible of any web page. The quote procedure is rather fast and permits shoppers to customise their quote in keeping with their protection wishes and price issues. They can building up or lower coverage limits and upload additional endorsements as they see are compatible. Once they have got adjusted the quote to their liking, shoppers are then in a position to buy a coverage immediately throughout the site.

Policy and claims control is treated a bit of otherwise, then again. Rather than having shoppers use a web based portal to regulate coverage main points or record claims, Lemonade handles those duties via its devoted cellular app. Tenants bearing in mind Lemonade for his or her renters insurance coverage wishes must be aware that that is the one option to record a declare. While going throughout the claims procedure, shoppers won’t ever be required to talk to an agent—as a substitute, they’re going to create a brief video describing the coated match and supply information about the broken or stolen possessions.

Renters insurance coverage policyholders are inspired to e-mail the corporate’s representatives or touch brokers by the use of the cellular app—moderately than name a buyer give a boost to line—if they have got any questions or need help. Customers too can use the web site’s digital chat assistant to determine extra about coverage choices, managing insurance policies, making bills, and different topics. However, the chatbot’s skill to respond to questions is moderately restricted.

What’s Included?

Every Lemonade renters insurance coverage comes with a couple of same old protection spaces. Personal assets protection, as an example, insures renters’ possessions within the match they’re broken via a fireplace, windstorm, lightning, smoke, or positive forms of water leaks. Like different renters insurance coverage insurance policies, Lemonade insurance coverage, for essentially the most phase, covers unintentional assets injury moderately than planned acts reminiscent of arson. That being stated, policyholders also are coated for robbery and vandalism after the deductible has been paid. The minimal protection for private assets is $10,000, however shoppers can building up their coverage limits if they prefer. Lemonade insurance policies have separate protection for moveable electronics—smartphones, laptops, pills, and many others.—with protection limits beginning at $1,500.

As with many same old renters insurance coverage insurance policies, Lemonade plans come with private legal responsibility protection. This protects renters within the match a customer is injured of their rented condominium or area and chooses to take prison motion. It additionally protects a renter if their movements motive injury to any individual else’s assets. In addition to serving to duvet any damages {that a} policyholder is legally accountable to pay to the injured birthday party, it additionally covers prison charges. The minimal protection quantity shoppers can select is $100,000. Additionally, Lemonade insurance policies include clinical bills protection—beginning at $1,000—to hide clinical bills if a customer is injured at the premises irrespective of negligence.

All renters insurance coverage policyholders may also obtain lack of use protection as a part of their same old coverage. In some instances, assets injury from a coated peril could also be so serious that the tenant will have to vacate the premises whilst restore paintings is done. Loss of use protection will lend a hand pay for different lodging, reminiscent of staying in a resort or every other apartment assets. Coverage quantities for lack of use beginning at $3,000, however shoppers can select to extend their coverage limits.

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What’s Not Included?

Lemonade supplies a completely electronic enjoy for patrons, however that dedication to on-line processes can come at a value. In specific, policyholders are not able to get a quote or record a declare over the telephone or via an area agent. In reality, there aren’t any native brokers for patrons to talk with if they have got problems with their coverage—all processes are treated on-line. Renters in search of hands-on give a boost to with their insurance coverage supplier received’t in finding that roughly enjoy right here.

Depending on the place renters reside, they won’t be capable to benefit from Lemonade’s services and products in any respect. The corporate solely gives renters insurance coverage in 28 states plus Washington, D.C., so it’s fully imaginable that renters might not be eligible for protection according to their location. Lemonade renters insurance coverage does no longer supply legal responsibility protection for pets, both, so tenants would possibly want to acquire further protection in other places in the event that they wish to be coated within the match their canine or cat reasons harm to a 3rd birthday party. Policyholders additionally want to record their possessions when submitting a declare—receipts, footage, and order affirmation emails are beneficial—as a result of Lemonade is not going to pay out a declare for undocumented property which were stolen or broken via a coated match.

The perils and occasions no longer coated via renters insurance coverage are reasonably same old for this kind of insurance coverage. Although earthquake protection may also be bought as an additional endorsement in make a selection states—California and Arkansas, to be particular—flood insurance coverage can’t be bought via Lemonade. Customers will want to hunt down a separate insurance coverage supplier if they would like to give protection to their valuables from flood-related injury.

Extra Coverage Options

Lemonade permits shoppers to customise their renters insurance coverage via buying non-compulsory endorsements that make bigger their protection. Customers have the ability so as to add additional protection to insure high-value possessions reminiscent of jewellery, tremendous artwork, musical tools, cameras, and motorcycles. In addition, policyholders should buy water backup protection to offer protection within the match their property are broken or ruined via water arising from a drain or the sewer. If tenants have furnished their condominium themselves, they could also be focused on equipment breakdown protection, which gives protection if their fridge, oven, or different home equipment malfunction. This form of protection additionally extends to electronics reminiscent of televisions and window air conditioner gadgets that tenants acquire themselves.

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Spouses are robotically integrated on any renters insurance coverage introduced via Lemonade, however single shoppers can upload their vital others as neatly for a small per 30 days price. Although puppy legal responsibility protection isn’t integrated in a typical renters insurance coverage, tenants should buy a landlord assets injury endorsement that covers assets injury brought about via pets. Customers would possibly wish to be aware that this protection isn’t the similar as puppy legal responsibility, because it does no longer duvet incidents the place pets chunk, scratch, or another way injure someone else.

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Cost and Discounts

Insurance charges for Lemonade renters insurance coverage beginning out at $5 a month for essentially the most fundamental protection. However, the associated fee can begin to climb as soon as shoppers building up their coverage limits and upload endorsements to construct out their coverage to get the renters insurance policy they want. In reality, tenants would possibly in finding that Lemonade’s charges are moderately upper than different renters insurance coverage choices until they make a selection essentially the most restricted protection to be had.

That being stated, shoppers can have alternatives to decrease the overall value in their Lemonade insurance coverage via bundles and reductions. For example, the corporate gives a couple of other bundles to lend a hand decrease insurance coverage charges, together with auto, time period lifestyles, and puppy insurance coverage bundles. Customers too can obtain a cut price on their renters insurance coverage via scheduling their top class bills on an annual foundation moderately than a per 30 days foundation. In addition, Lemonade gives a couple of other deductible choices to make a choice from—$500; $1,000; and $2,500—and shoppers can scale back their per 30 days or annual top class via expanding their deductible.

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Getting a Quote

Renters preferring to buy insurance coverage on-line will probably be happy to grasp that Lemonade’s quote procedure is finished utterly throughout the corporate site. There’s no approach to get a quote over the telephone or via chatting with an agent, so potential shoppers will want to pass throughout the site. Getting a quote is a rather fast procedure that takes only some mins and solely calls for a couple of items of data from the buyer. Once beginning the quote procedure, shoppers will probably be requested to offer their construction’s location, the selection of tenants dwelling of their place of abode, high-value possessions they wish to insure, and any safety or security features that would lend a hand scale back the danger of fireplace or robbery.

Upon receiving their initial quote, shoppers can additional alter their charges via expanding or decreasing coverage limits for private assets, private legal responsibility, and conveyable electronics protection. They may also be capable to tweak their protection limits for lack of use and clinical bills protection to highest swimsuit their insurance coverage wishes. In addition, if potential shoppers want to upload additional protection for high-value possessions or acquire additional coverage choices reminiscent of water backup protection, they may be able to accomplish that from the quote web page. One of 3 deductible choices will also be decided on sooner than transferring ahead to enrollment. Although shoppers have the ability to package deal renters insurance coverage with different forms of protection to decrease their charges, they can’t come with bundles of their on-line quote.

Filing a Claim

Lemonade’s declare procedure is beautiful distinctive amongst insurance coverage firms, utterly disposing of reside brokers from the equation. To record a declare on their renters insurance coverage, policyholders will first want to obtain the Lemonade app. While one can get a quote or even join a coverage on-line, the one option to record a declare is throughout the corporate’s devoted cellular app. If the policyholder’s telephone is broken or stolen all through a coated match, then Lemonade recommends borrowing a pal or circle of relatives member’s telephone to obtain the app and record a declare.

When policyholders are able to record a declare, they’ll be directed to faucet the “Claim” button within the higher right-hand nook of the app. From there, the corporate’s AI platform will ask for some main points in regards to the coated peril and the broken or stolen possessions. Rather than talk to an agent, policyholders will then be requested to file a brief video of themselves describing the inciting match. For claims involving robbery, shoppers will want to scan a duplicate of the police record—Lemonade can’t request a duplicate itself, so that is the most important step to keep in mind when submitting a declare. The remaining piece of data the app will request is the price of the stolen or broken pieces. This ultimate step contains appearing evidence of cost, which would possibly come with receipts or order affirmation emails. Once the policyholder faucets the “Submit” button, the AI program will pass to paintings processing the declare the usage of 18 anti-fraud algorithms.

Lemonade states that policyholders will “in finding out in an instant if it’s authorized in an instant,” regardless that shall we no longer check this declare. It’s value noting that there could also be cases when the AI program is not able to procedure a declare by itself, by which case the declare will probably be passed off to the corporate’s claims staff for a extra thorough evaluate. The just right information is if the declare is authorized, Lemonade says that policyholders can be expecting their budget—minus the deductible—to land of their account inside 1 or 2 days.

Additional Lemonade Policies

Lemonade shoppers can benefit from a couple of other bundles that package deal renters insurance coverage with different insurance policies to decrease premiums, supply extra protection, and simplify their insurance coverage wishes. The latest providing is Lemonade automotive insurance coverage, which comes with loose roadside help if the policyholder’s automotive breaks down and calls for a tow or jump-start. Standard Lemonade auto insurance coverage insurance policies additionally come with emergency crash help and reductions for electrical cars and low-mileage drivers. As a part of its dedication to the surroundings, Lemonade vows to offset the carbon emissions footprint of each and every auto insurance coverage buyer via planting bushes of their title according to their annual mileage.

Lemonade puppy insurance coverage may be to be had, protecting the price of diagnostics, procedures, and medicine for policyholders’ pets. Customers could possibly obtain reductions on regimen checkups and take care of their bushy buddies, with preventative programs that come with wellness checks, heartworm exams, vaccinations, dental cleanings, and different checks. Lemonade puppy insurance coverage is solely to be had for cats and canines, so renters with unique pets will want to imagine different choices.

Lemonade additionally gives term-life insurance coverage, with charges beginning at $9 a month. The corporate does no longer require shoppers to put up to a bodily or in-person well being screening to be eligible for protection, and this pliability may well be interesting to shoppers who need a fast and simple enrollment procedure. Customers will want to put up some details about their well being, then again, and the ones with positive persistent or life-threatening sicknesses of their clinical previous won’t qualify. Renters who come to a decision to in the future purchase a house will probably be to grasp that Lemonade house insurance coverage may be to be had.

Customer Service Experience

Renters in search of hands-on give a boost to from their insurance coverage supplier would possibly in finding that Lemonade comes up somewhat quick on this division. All buyer give a boost to requests are treated by the use of e-mail or throughout the corporate’s cellular app. Although there’s a customer support quantity to name, this line is devoted to Lemonade house owners insurance coverage shoppers, and representatives won’t be capable to resolution questions or supply help to renters insurance coverage policyholders.

Customers who’ve signed up for a coverage and even simply began a quote can ask the web site’s digital chatbot for help, however that is an AI-based program and isn’t staffed via reside brokers. When requested a query—as an example, ”How a lot is renters insurance coverage?”—it’s going to reply with preselected activates reminiscent of “Contact our staff” or “Get a brand new Lemonade coverage.” As such, it could possibly direct shoppers towards further steps to handle any questions, however the chatbot can’t resolution them immediately.

Because buyer give a boost to for renters insurance coverage is completely controlled throughout the cellular app and e-mail, shoppers won’t at all times be capable to get instant solutions to questions on their insurance policies or claims. It’s value noting, regardless that, that buyers who’re unsatisfied with their protection or wish to transfer suppliers can cancel their Lemonade insurance coverage at any time throughout the cellular app with out paying a cancellation price. Customers will probably be refunded no matter premiums they have got paid prematurely—the time left on an annual protection plan, as an example—as soon as they have got canceled their protection.

Lemonade Renters Insurance Reviews via Customers

Lemonade garners most commonly sure critiques from shoppers on-line. Reviewers on Trustpilot have famous how fast and simple the app is to make use of, even if submitting claims. Lemonade insurance coverage critiques have often known as out the fine quality customer support policyholders have won from the corporate’s representatives. Some reviewers lauded Lemonade for the fast turnaround time processing claims, with approval and payouts going down inside days of submission.

Comments submitted to the Better Business Bureau have been somewhat much less sure general, however a number of shoppers did be aware that they won low charges for renters insurance policy. The maximum commonplace BBB court cases targeted at the customer support boundaries due to the corporate’s digital-only center of attention, with a couple of shoppers expressing frustration with their lack of ability to talk immediately to a consultant when achieving out for help. In different BBB feedback, shoppers complained about the amount of cash they won on authorized claims that have been paid out.

It’s value noting that buyer critiques—whether or not they’re sure or unfavourable—are extremely subjective, and a person’s enjoy will probably be depending on numerous elements that will not be obvious when studying a evaluate. For example, payouts could also be made up our minds via the buyer’s decided on coverage limits, protection choices, and chance profile. As such, whilst those feedback may also be insightful, potential shoppers would possibly wish to imagine the whole lot that an insurance coverage corporate has to supply sooner than you decide.

How Lemonade Stacks Up to the Competition

Lemonade sticks out on the market as a result of its all-online strategy to renters insurance coverage. Other primary insurance coverage firms, reminiscent of State Farm and Nationwide, permit shoppers to get quotes and record claims over the telephone—or with an area agent, in some instances—while Lemonade shoppers set up each and every facet in their insurance policies on-line and throughout the cellular app. Although that can be moderately restricting every now and then, Lemonade’s electronic center of attention interprets into fast processes from begin to end, with quote and claims processing providing fast turnaround instances.

At a elementary stage, Lemonade takes a special means with its trade fashion, which is helping give a boost to its charitable actions. While different firms would possibly make charitable donations as neatly, Lemonade is exclusive in how it makes use of unclaimed budget to give a boost to nonprofits and offers shoppers the choice to select which charities they wish to give a boost to.

Lemonade shoppers would possibly in finding that their charges are upper than they could be if operating with a special supplier, however insurance coverage prices is determined by numerous elements, and each and every user’s enjoy may well be other. The same old protection supplied via Lemonade is beautiful standard for this kind of insurance coverage, however tenants would possibly in finding that they may be able to get extra expansive same old protection in other places. USAA, as an example, contains flood and earthquake protection, even supposing eligibility is proscribed to provider contributors and their households.

The corporate’s protection space is considerably smaller than that of enormous insurance coverage carriers like State Farm, which has a national footprint. That being stated, Lemonade’s protection space continues to develop and is if truth be told higher than that of a few different firms—American Family Insurance, as an example. Prospective shoppers who wish to paintings with an insurance coverage corporate that stands on forged monetary floor would possibly wish to be aware that Lemonade does no longer recently grasp a ranking from AM Best. Meanwhile, firms reminiscent of State Farm and USAA have A++ rankings—the best possible imaginable grade.

Should You Buy a Renters Insurance Policy From Lemonade?

Lemonade renters insurance coverage is a superb choice for tenants who cost velocity and straightforwardness and are at ease depending on a cellular app to regulate their coverage. The on-line quote procedure could be very fast and simple to make use of, and potential shoppers can get a quote in only some mins. It’s additionally extremely customizable, permitting renters to regulate protection limits and upload on additional endorsements as they see are compatible. Filing a declare must be rather simple as neatly, however some shoppers would possibly want a claims procedure that doesn’t require a cellular app. On the opposite hand, some renters would possibly like the theory of with the ability to record a declare with no need to talk to an agent or consultant.

Tenants who desire a private, hands-on contact when operating with their insurance coverage supplier would possibly wish to glance in other places. Although brokers may also be reached by the use of the Lemonade app, the loss of any buyer give a boost to over the telephone may deter some shoppers. It’s additionally imaginable that tenants will be unable to make use of Lemonade renters insurance coverage because of the corporate’s rather restricted protection space. Lemonade, Inc. continues to make bigger, regardless that, and that protection space may develop within the coming years.

Renters in search of an insurance coverage supplier dedicated to social and environmental reasons would possibly in finding Lemonade to be the easiest are compatible for his or her renters insurance coverage wishes. The corporate’s B-Corp standing and annual donations to quite a lot of charities are laudable, and a few shoppers would possibly love the truth that their unclaimed premiums will probably be used to give a boost to nonprofit organizations moderately than line Lemonade’s wallet. With its charitable spirit, electronic give a boost to, and user-friendly processes, Lemonade may well be the suitable selection for many of us looking for renters insurance coverage.

We independently reviewed this provider via weighing the corporate’s claims towards first-hand enjoy with its pros. However, because of elements reminiscent of franchising, human error, and extra, please be aware that person studies would possibly range.

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